Privacy Policy

Information We Collect

We collect personal information when you:

• Complete contact forms or project questionnaires on our website.
• Register an account or engage our services.
• Provide feedback, request support, or report an issue.

We retain records of correspondence via email or chat to ensure quality and service continuity.

How We Use Your Personal Data

• To facilitate account setup, management, and service delivery.
• To respond to inquiries and provide customer support.
• To enhance your browsing experience and personalize content.
• To fulfill contractual obligations related to our services.
• To inform you about updates, special offers, and other information with your consent.
• For internal analytics and improving our services.

We do not sell or lease your personal data to third parties.

Automated Decision Making

Occasionally, we may employ automated systems to analyze service requests to enhance service efficiency and security. All automated processing adheres to applicable data protection regulations.

Where Your Data Is Stored

Personal data is primarily stored on secure servers located within the European Economic Area (EEA). However, some operations may require transferring data outside the EEA. By submitting your data, you consent to this transfer, storage, or processing in compliance with GDPR.

Data Retention

We retain personal data only as long as necessary for the purposes collected, or as mandated by law:

• Financial records (invoices, contracts) for at least six years.
• Project and client correspondence retained for up to two years after project completion.
• Backup data maintained securely and retained up to 12 months.

Your Rights Under GDPR

• Request access to your personal data.
• Request corrections of inaccurate or incomplete data.
• Request deletion of your personal data (right to be forgotten), subject to legal obligations.
• Opt-out of receiving marketing communications via provided unsubscribe links or contacting support.
• File complaints with the Information Commissioner's Office (ICO) if necessary.

Social Media and Embedded Content

Our site may contain embedded content (such as videos, images, articles) or links to social media platforms. Interaction with these platforms may allow third parties to collect or share data about you. We recommend reviewing the privacy policies of these social media platforms.

Data Breach Notification

In the unlikely event of a data breach, we will notify affected individuals without undue delay, providing details of the breach, its likely consequences, and measures taken to mitigate potential harm.

International Data Transfers

If your personal data is transferred outside the EEA, we ensure compliance with GDPR standards, using approved mechanisms such as EU Standard Contractual Clauses to protect your data adequately.

Cookie Usage

We utilize cookies to enhance user experience, analyze traffic patterns, and facilitate remarketing efforts. You may disable cookies through your browser settings, though this may limit functionality.

Contacting Us

If you have any questions, comments, or requests regarding this Privacy Policy or your data, please contact us at privacy@sleekwebsite.design.

Policy Updates

This policy may be updated periodically. Any significant changes will be communicated through our website. Last updated on 21st April 2025.

By using our website, you acknowledge acceptance of this Privacy Policy.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on our website design and development services. If you're not completely satisfied within 30 days of your initial payment, you may request a full refund by contacting us directly through our support channels. Refunds are subject to evaluation based on project progression and any associated expenses incurred during this period.